Vehicle Hire Insurance, Breakdowns, Accidents and Damage

Vehicle Incident Reporting & Safety Guidelines

Your Student Activity is responsible for any damage to the hired vehicle for the entire hire period, including the time between delivery and collection by the hire company.

All hired vehicles are covered under the Students' Union Motor Insurance Policy and include 24-hour breakdown cover for mechanical faults. Note: roadside assistance for issues like flat tires or glass damage will incur additional charges.

Please follow the steps below in the event of a breakdown, accident, or incident involving a hired vehicle.

Reporting

Immediate Actions:

If Someone is Injured: Call 999 for emergency services. Administer first aid if trained. Do not remove a motorcyclist's helmet unless absolutely necessary.
Call Breakdown Services: Arnold Clark: 0141 332 2622 or 0800 074 5411 Enterprise (office hours): 01224 894679 / 690099, Enterprise roadside (after hours): 0800 316 0977
Notify the SU Sports Office: as soon as practically possible, especially if a third party is involved. Call 01224 438975, Email ausa-transport@abdn.ac.uk
Collect details of witnesses and any police officers present.
Obtain third-party contact and insurance details. If unavailable, ask them to email the SU Sports Office.
Stay on the scene until emergency services arrive.

Within 24 Hours:

Submit a QBE Motor Accident Report Form to the SU Sports Office, Email ausa-transport@abdn.ac.uk

If Breakdown or Accident Occurs:

DO NOT drive any hired vehicle(s) after an accident or incident, or if you believe the vehicle is not roadworthy
Stay calm and safe.
If safe, move vehicle off the road. Leave the motorway at the nearest exit or pull into a service station. If that’s not feasible, move to the hard shoulder, stopping as far left as possible with your wheels turned left.
Warn Other Traffic: Use hazard lights, and a warning triangle if safe (not on motorways). At night, use side lights; in poor visibility, use fog lights.
Exit Your Vehicle Safely. exit through the left-hand door and move behind a safety barrier if available. Keep a safe distance from your vehicle and traffic, regardless of weather conditions. If exiting isn’t safe, remain inside with your seatbelt fastened and hazard lights activated.
Do not move injured people unless in immediate danger.
Do not admit liability – you will be in shock and it is not for you to say at this stage.
Take photos/video of the scene and the damage: gather witness info, sketch the scene, take a note of who was in the vehicle(s), and who was sat where.

Drivers with Disabilities

Stay in the vehicle
Turn on hazard lights
Display a ‘Help’ sign if possible
Call emergency services and give your exact location

Items Falling from Vehicle / Road Obstructions

If an item falls from your vehicle (or another), retrieve it only if it is safe to do so.
On motorways, do not attempt to remove the obstruction yourself. Instead, stop at the nearest emergency phone and call for assistance.

Insurance Details

Endsleigh Insurance will provide cover for temporary hired vehicle, subject to the following conditions:

Vehicle is less than 3.5 tonnes (4.25 with disability equipment), with less than 17 seats, and has a market value of under £60,000
The hire period is less than 15 days - hires over 15 days we would look to obtain a separate quote for insurance.
Driver is registered with the SU.
TAV Charge: a fee of £20 per day per vehicle will be payable
Policy Excess: Standard: £1,000, Additional: £350 (ages 18–20), £100 (ages 21–24)
- Claims less than £1,000 are not processed through insurance – full cost lies with the Student Activity. Still require to be notified to the SU.

If you have any queries relating to the above, please do not hesitate to contact :