Please see below guidance should you or your vehicle be involved in a hire vehicle Accident, Damage & Breakdown

DO NOT drive any hired vehicle(s) after any accidents or incidents, or if you feel that the vehicle is not roadworthy upon inspection.

Should you be travelling to an AWAY FIXTURE / EVENT and are unable to continue your travel, please contact Students' Union Sports Office on ausa-transport@abdn.ac.uk or 01224 438975 as soon as safely possible.

 

If your vehicle BREAKS DOWN or is involved in an ACCIDENT / VEHICLE COLLISION

• ASSESS the situation, and remain CALM
• If possible, MOVE your vehicle to a place of safety,
  • Try to leave the motorway at the nearest exit or by pulling into a service station. If this isn’t possible, move left onto the hard shoulder and stop your car as far to the left as possible with your wheels also turned to the left.
  • Try to stop near an emergency telephone (marked with a orange SOS telephone symbol), these are spaced at approximately one mile intervals along motorway hard shoulders.
• If it’s safe EXIT your vehicle to a place of safety,
  • You and passengers, exit your vehicle via the left-hand door and get behind a safety barrier where there is one.
  • Keep well away from your vehicle and moving traffic, even if it’s raining, cold or dark.
  • If you are unable to exit your vehicle and get to a safe place, stay in your vehicle with your seatbelts and hazard lights on
• WARN other traffic,
  • Switch your HAZARD WARNING LIGHTS ON, even during the day. If it’s dark, use side lights and in poor visibility use fog lights.
  • Take your WARNING TRIANGLE and place it 45 metres (147 feet) behind your vehicle, that’s about 60 paces. DO NOT put out a warning triangle on a motorway or dual carriageway, or attempt any repairs because passing traffic may collide with your vehicle.
• If a VEHICLE FIRE develops, get well away from the vehicle, and call the emergency services.
• Contact BREAKDOWN RECOVERY SERVICES
  • Arnold Clark Breakdown Recovery on 0141 332 2622
  • Enterprise
    • During office hours call the branch where you rented the vehicle i.e., South Branch 01224 894679 or North branch 01224 690099.
    • Outwith office hours Enterprise Roadside Recovery 0800 316 0977.
• Contact STUDENTS’ UNION SPORTS OFFICE on ausa-transport@abdn.ac.uk or 01224 438975 to advise.

 

Disabled driver(s)

If you have a disability which prevents you from following the above advice you should

• Stay in your vehicle
• Switch on your hazard warning lights sa
• Display a ‘Help’ sign, or, if you have a car or mobile telephone, contact the emergency services and be prepared to advise them of your location

 

Where there are INJURIES

• Where possible, it’s safe and you are trained to do so, give emergency first aid.
• If required contact emergency services and provide full details of the incident i.e., location and any casualties (on a motorway, use the emergency telephone which allows easy location by the emergency services. If you use a mobile phone, first make sure you have identified your location from the marker posts on the side of the hard shoulder).
• Move uninjured people away from the vehicles to safety; on a motorway this should, if possible, be well away from the traffic, the hard shoulder and the central reservation.
• Do not move injured people from their vehicles unless they are in immediate danger from fire or explosion.
• Do not remove a motorcyclist’s helmet unless it is essential to do so.
• Stay at the scene until emergency services arrive.

 

Obstructions

• If anything falls from your vehicle (or any other vehicle) on to the road, stop and retrieve it only if it is safe to do so.
• On a motorway do not try to remove the obstruction yourself. Stop at the next emergency telephone and call for help.

 

DAMAGE caused by/to the hired vehicle/third party vehicle

• Contact STUDENTS’ UNION SPORTS OFFICE within 24hrs of the damage occurring. If the damage is not reported to Students’ Union Sports Office, the Activity will be held responsible for the damage repair costs.
  • Complete QBE Motor Accident Report Form with Activity information, Third Party contact details, i.e., Names, address, phone number, email addres (if applicable), and as much  information relating to the accident as possible including road and weather conditions, position of all vehicles involved,  position of traffic signs, traffic islands, turnings, etc, in the area.  
  • Send QBE Form to Students’ Union Sports Office on ausa-transport@abdn.ac.uk.
• If there is damage to THIRD-PARTY VEHICLE
  • Ask the third-party to contact Students’ Union Sports Office via email on ausa-transport@abdn.ac.uk with their insurance details.
• Obtain contact details of any WITNESSES and the name and Badge Number of any Police present.
• If the hired vehicle is illegal or not roadworthy, you must not drive same and notify this to Students’ Union Sports Office.

 

DAMAGE CLAIM PROCESS

Should any damage be caused to a hired vehicle or a third party vehicle, the below sets out how insurance claims are processed

• Activity completed QBE Motor Accident report form and submits same to Students’ Union Sports Office on ausa-transport@abdn.ac.uk of damage to temporary hired vehicle within 24 hours of damage.
• Hire Company notifies Students’ Union Sports Office of damage to their hired vehicle, along with estimate of repairs.
  • If Students’ Union Sports Office not heard from Activity, SU contacts Activity asking to complete QBE Motor Accident Form
• Students’ Union Sports Office notifies QBE New Motor Claims of damage to temporary hired vehicle under Endsleigh Motor Insurance Policy (and third party vehicle if applicable), and forwards the hire company notification and completed QBE Motor Accident Form.
• QBE process claim onto their system (approx. 3 working days)
• QBE emails Students’ Union Sports Office with claim reference (approx. 5 days from claim being processed)
  • if within 10 working days from email notification Students’ Union Sports Office not heard from QBE they call Endsleigh to request claim reference.
• QBE contacts third party (if applicable) confirming approved garage for their repairs.
• QBE contacts hire company directly confirming approval to proceed repairs to hire vehicle advising total costs payable to them (less Students Union excess)
• Hire company invoices Students’ Union for the excess payable for the damage claim.
• Students' Union invoices Activity for the excess payable

 

If you have any queries relating to the above, please do not hesitate to contact the Students' Union

In Person: Students’ Union Sports Office | ASV | Linksfield Rd | Aberdeen, AB24 5RU - Tel: 01224 438975 - Email: ausa-transport@abdn.ac.uk

In Person: Students' Union | Students’ Union Building | Elphinstone Rd | Aberdeen, AB24 3TU - Tel: 01224 272965 - Email: activities@abdn.ac.uk